Privacy policy

Snarkies respects your privacy, and we take protecting your personal information seriously.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, contact us, or otherwise interact with Snarkies.

(Yes, there’s some legal stuff here, but we’ll keep it as human as possible.)

1) Who We Are

This website is operated by Snarkies (“we”, “us”, “our”).

If you have any questions about privacy, contact us at:
info@snarkies.com.au

2) What Personal Information We Collect

We may collect personal information including (but not limited to):

a) Information you provide

  • Name
  • Email address
  • Phone number
  • Delivery and billing address
  • Order details and purchase history
  • Messages you send us (support enquiries, feedback, etc.)

b) Information collected automatically

When you browse our website, we may automatically collect:

  • IP address
  • browser type and device information
  • pages visited and actions taken on site
  • referral/source information (how you got to our site)

c) Payment information

  • Payments are processed via secure third-party payment providers.
  • We do not store your full credit card details

3) Why We Collect Your Information

We collect and use your information to:

process and deliver orders
provide order updates and customer support
verify identity and prevent fraud
improve our products, services, and website experience
send marketing emails or SMS (only if you’ve opted in)
comply with legal obligations

4) Marketing & Communications

If you subscribe to Snarkies updates, we may send you:

  • product launches
  • special offers
  • new collections
  • VIP content
  • other fun chaos

You can unsubscribe any time by:

  • clicking the unsubscribe link in our emails, or
  • contacting us at info@snarkies.com.au

We don’t take it personally. (Okay we do. But legally we respect it.)

5) Cookies & Tracking Technologies

Snarkies uses cookies and similar technologies to:

  • make the website function correctly
  • remember your preferences
  • understand website traffic and performance
  • support advertising and remarketing (if enabled)

Cookies may be set by us and/or trusted third parties (like Shopify, Google, Meta, etc.).

You can manage cookies through your browser settings, however some parts of the site may not function properly if cookies are disabled.

6) Who We Share Your Information With

We may share personal information with trusted third parties where required to run our business, including:

  • Shopify (our ecommerce platform)
  • payment providers (e.g. Stripe, PayPal, ShopifyPayments)
  • shipping carriers (e.g. Australia Post / courier services)
  • email/SMS platforms (for order notifications and marketing, if opted in)
  • analytics and advertising partners (if enabled)

We only share information that’s reasonably necessary for these services.

7) Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia (for example, cloud services, Shopify infrastructure, email platforms).

Where this occurs, we take reasonable steps to ensure overseas providers handle your personal information securely and in line with applicable privacy requirements.

8) How We Store & Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

These steps may include:

  • secure platforms and encrypted connections
  • limited internal access to personal info
  • reputable service providers with security controls

However, no method of transmission or storage is 100% secure. If you suspect your information has been compromised, please contact us immediately.

9) Accessing & Correcting Your Information

You may request:

  • access to personal information we hold about you
  • corrections to inaccurate, outdated, or incomplete information

To do this, contact:
info@snarkies.com.au


We may need to verify your identity before releasing or updating information.


10) Complaints

If you believe we have breached your privacy rights, contact us first so we can resolve it:

info@snarkies.com.au

If you’re not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au

11) Retention of Information

We keep personal information only for as long as needed to:

  • fulfil the purpose it was collected for
  • comply with legal and tax obligations
  • resolve disputes and enforce policies

12) Third-Party Links

Our website may contain links to third-party websites.

Snarkies is not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will always be posted on this page, and will apply from the date it is published.

14) Contact Us

For privacy-related enquiries, contact us at:
info@snarkies.com.au